FAQs
Frequently Asked Questions
Q: Does this toothbrush sanitizer fit all toothbrushes?
A: Yes, it’s compatible with most manual and electric toothbrushes.
Q: How long does the UV sterilization take?
A: Each cycle takes about 3–5 minutes, eliminating up to 99.9% of bacteria.
Q: How do I power/charge it?
A: Our sanitizers are USB rechargeable and can last up to 70 days on a full charge.
Q: How do I mount the holder?
A: Simply peel and stick with the included adhesive—no drilling or tools required.
Q: Is it safe for kids and families?
A: Yes, it’s designed for safe, everyday use for the whole family.
👩💻 Account & Support
Q: Do I need an account to place an order?
A: No, you can checkout as a guest. However, creating an account lets you track orders and save shipping details for future purchases.
Q: How can I contact BrightBasics support?
A: You can reach us anytime at info@brightbasics.com or through our Contact Us page.
Q: How quickly will I get a response?
A: Our support team typically replies within 24 hours
🔄 Returns & Refunds
Q: What is your return policy?
A: We offer a 30-day return policy for unused, unopened items in original packaging.
Q: How do I return a product?
A: Simply contact our support team with your order number, and we’ll guide you through the process.
Q: How long does it take to receive a refund?
A: Refunds are usually processed within 5–7 business days after we receive and inspect your return.
